Pit Stop Recharge delivering end-to-end customer loyalty solutions

This article was published in Clubs and Pubs Manager, Autumn 2016

Pit Stop Recharge is one of Australia's new specialists in loyalty fulfilment services for the gaming and hospitality industry. Their gift card and other reward solutions are easy to manage, and they integrate seamlessly with existing gaming loyalty points systems. Pit Stop Smart Terminals are in use at more than 50 venues, servicing more than one million members in clubs alone.

So, what's different about Pit Stop? The company has built its products and services from the ground up, with a focus on reliability, innovative solutions and great service. Its mission from the outset has been to provide registered clubs and pubs that operate gaming loyalty point systems with a fulfilment solution that is streamlined and discreet. Pit Stop Recharge Smart Terminals offer gift cards, pre-paid mobile credit, iTunes vouchers and pre-paid Visa cards, which are activated in real time.

The Business Information software and reporting delivers efficiencies and cost reductions through the system's close monitoring of promotions and loyalty expenditure.

The Smart Terminal also becomes the 'go to' place for mobile phone charging, with five secure lockers. The Smart Terminal also provides pre-paid mobile top-up credit from more than 70 major telcos. But there is more to the Pit Stop offer than just the Smart Terminal and a huge range of gift cards. Clubs and pubs using Pit Stop are also connected to a range of other products and services.

Activ8 is Pit Stop's bulk activation software, and allows your promotions staff to activate as many or as few gift cards as required, at any time. Activate cards as needed for bingo and other prize draws and promotions. Once the cards are activated, they are ready to go. There is no need to tie up cash in advance and store gift cards of value in the safe, and there will be no more shortfall with gift cards at prize draws.

Other services provided by Pit Stop include Pit Stop Wholesale - the new online shopping portal exclusively for Pit Stop customers. Pit Stop's 'price promise' means that your business doesn't pay more for high-quality promotion products, which helps to stretch your marketing and promotions dollar further. In the coming months, Pit Stop is set to launch its Online Member Rewards shopping experience, where members and customers can spend their points on a wide range of high-quality goods and popular technology products. Members and customers can use points earned in your program or a combination of reward points, plus pay. The set-up is flexible, and transactions and points balances are updated in real time.

The number of clubs utilising Pit Stop is steadily increasing. Find out how this solution could benefit your business.” c&PM